The KW-IRS Privacy Policy Statement was developed to explain how we may collect, retain, process, share and transfer your Personal Data when you visit our Sites or use our Services. This Privacy Statement applies to your Personal Data when you visit Sites or use Services, and does not apply to online websites or services that we do not own or control. Please contact us if you have questions about our privacy practices that are not addressed in this Privacy Statement.

1. Personal Data Collection

We may collect information about you when you visit our Sites or use our Services, including the following:

Registration - When you register to use our Services by creating an Account, we will collect Personal Data as necessary to offer and fulfill the Services you request. Depending on the Services you choose, we may require you to provide us with your name, address, telephone number, email address, TIN (tax Identification Number) and KRIN (Kwara Residence Identification Number) to establish an Account. We may require you to provide us with additional Personal Data as you use our Services.

Transactions – When you use our Services, like KRIN (Kwara Residence Identification Number) Request, or filing a tax return, we collect information about the transaction, as well as other information associated with the transaction such as user’s information, amount paid for the service, reason for the payment, including information about instruments used to complete the transaction, Device Information and Geolocation Information.

Information that you choose to provide us to obtain additional Services or specific online Services – If you request or participate in an optional Site feature, or request enhanced Services or other elective functionality, we may collect additional information from you. We will provide you with a separate notice at the time of collection, if the use of that information differs from the uses disclosed in this Privacy Statement.

Other information we collect related to your use of our Sites or Services – We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.

2. How Personal Data and Information Are Processed

We may Process your information for the following reasons:

Provide the Services, including to:

• o initiate a payment;
• o authenticate your access to your Account and Profile;
• o communicate with you about your tax Account, and Tax related Services;
• o keep your Account and Profile up to date.

Management Purposes, such as monitoring, analyzing, and improving the Services and the Portal’s performance and functionality.

To manage risk and protect the Portal, the Services and you from fraud by verifying your identity. KW-IRS risk and fraud tools use Personal Data, Device Information, Technical Usage Data and Geolocation Information from our portal to help detect and prevent fraud and abuse of the Services.

To comply with our obligations and to enforce the terms of our Portal and Services, including to comply with all applicable laws and regulations.

To respond to your requests, for example to contact you about a question you submitted to our customer service and Help Desk team.

3. Do We Share Personal Data?

We do not share your information with others or unauthorized persons, We may share your Personal Data or other information about you with others in a variety of ways as described in this section of the Privacy Statement. We may share your Personal Data or other information for the following reasons: Financial institutions: We may share Personal Data with financial institutions that we have partnered with to jointly create and offer a product, such as with Synchrony Bank in connection with credit card (Master Card, Verve, Visa, Unified Payment, among others). These financial institutions may only use this information to confirm, unless you have given consent for other uses. We may also share Personal Data to process transactions, provide you with benefits associated with your eligible cards, and keep your financial information up to date.

With your consent: We also will share your Personal Data and other information with your consent or direction, including if you authorize an account connection with a third-party account or platform.

• • linking your Account or Profile to a social media account or social messaging service;
• • connecting your Account to a third-party data aggregation or financial services company, if you provide such company with your Account log-in credentials; or
• • using your Account to make payments or allowing a financial Institution to charge your Account via this portal for specified Services.

4. How Do We Protect Your Personal Data?

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current. We are not responsible for protecting any Personal Data that we share with a third-party based on transactions, profile connection and account connection that you have authorized. Changes to This Privacy Statement. We may revise this Privacy Statement from time to time to reflect changes to our business, the Sites or Services, or applicable laws. The revised Privacy Statement will be effective as of the published effective date.

5. Contact Us

You may contact us if you have general questions about our Privacy Statement and practices or questions about your Account information or Personal Data.

Refund Policy

For Cancellation of Services and Refund of money do contacting the KW-IRS via the Support Channels or Help Desk.

However, you can also visit KW-IRS corporate head office;
Corporate Head Office Address
27 Ahmadu Bello Way, G.R.A. Ilorin, Kwara State.
Phone: 0700MYKWIRS (07006959477)